Legal
Privacy Policy
Last updated: May 2026
Welcome to Commray (“Commray”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, APIs, dashboards, monitoring tools, and related services (collectively, the “Services”).
By using Commray, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Account Information
When you create an account, we may collect:
- Name
- Email address
- Company or organization name
- Billing information
- Account credentials
Usage & Technical Information
We may automatically collect:
- IP addresses
- Browser and device information
- Authentication events
- Usage analytics
- Application performance metrics
- API usage data
Customer Data
Commray allows customers to upload, store, and analyze logs, metrics, monitoring data, and observability-related information (“Customer Data”).
Customer Data may include:
- Application logs
- Infrastructure logs
- Monitoring events
- Alert data
- Metadata associated with systems or services
Customers are responsible for ensuring they have the right to collect and process any data submitted to Commray.
2. How We Use Information
We use information to:
- Provide and maintain the Services
- Authenticate users
- Process billing and subscriptions
- Monitor platform performance and reliability
- Improve features and user experience
- Detect abuse, fraud, or security incidents
- Communicate with customers
- Comply with legal obligations
3. Cookies & Similar Technologies
Commray uses cookies and similar technologies to:
- Maintain login sessions
- Remember preferences
- Improve website functionality
- Analyze platform usage
You may control cookies through your browser settings.
4. Data Sharing
We do not sell customer personal information.
We may share information with trusted third-party service providers that help us operate the Services, including:
- Cloud hosting providers
- Payment processors
- Analytics providers
- Authentication providers
These providers are authorized to process information only as necessary to provide services on our behalf.
5. Data Retention
Customer Data is retained according to the retention period associated with the customer’s subscription plan or configuration.
We may retain certain information for:
- Security purposes
- Billing records
- Legal compliance
- Dispute resolution
6. Security
We implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no system or method of transmission over the Internet can be guaranteed to be completely secure.
7. Customer Responsibilities
Customers are responsible for:
- Securing their account credentials
- Managing access permissions
- Ensuring uploaded data complies with applicable laws
- Avoiding submission of highly sensitive personal information unless properly authorized
8. Third-Party Services
Commray may integrate with third-party platforms and services. We are not responsible for the privacy practices of third-party services.
9. International Users
Your information may be processed and stored in countries where Commray or its service providers operate.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy, please contact: